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Keep The Faith's 
Customer Service Information
 

For all questions concerning your account or any orders you have placed; and for any technical questions or difficulties you may have while using this website, you may contact Customer Service for assistance during business hours at:

Csutomer Service: (201) 327-5900

Keep the Faith - Latin Mass Magazine
 82 East Allendale Road Suite 8B
Saddle River, NJ 07458

Phone:  201 327-5900
 
FAX:   201 327-7618


 

Keep The Faith's  Privacy Policy


Keep The Faith, Inc. is committed to protecting your privacy. We will only use the information we receive about your account with us in a lawful manner.

We gather your personal account information for 2 reasons: firstly, to process your order and to maintain your personal download account online so you can always have access to your downloads again at any time; and secondly, to provide you with the best possible service.

We will also email you from time to time to let you know about new download releases or other information concerning our Catholic apostolate. 

Please be assured you may opt out of receiving Keep The Faith updates at any time.

We will also give you the opportunity and the means to refuse any "update"  email you may receive from us in the future.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit Card information needed to process your payment. We do not retain this information once your payment has been authorized.

We will never collect information about you without your explicit consent.

The information we hold will be accurate and up to date with any information you yourself provide. You can check with us about the account information we have on file for you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The account information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to maintain the accounts of visitors to our site, and to store their order information for their online access. This can include using a "cookie" which would be stored in your browser when you visit to facilitate your order process and your access to your online account and downloads.

If you prefer, you can modify your browser settings not to accept "cookies", although you should be aware that this may result in some inconvenience for you.

Be assured that we have absolutely no desire or intent to use this information except to the extent that it serves your needs and interests as our customer.

If you have any questions/comments about privacy, you may certainly feel free to contact us at any time.

 

Keep The Faith's  Refund Policy


The sale of audio cassettes, downloads and other items from this website is normally considered final.  In the event you have some concerns about the audio cassettes, downloads or products you have purchased, please feel free to contact our Customer Service Phone # for assistance.  We would be happy to refund the purchase price of any products deemed to be defective. 
 

Keep The Faith's Shipping Policy


Downloads are available immediately upon successful payment transaction and checkout.  To better manage our costs as a nonprofit organization, tapes are assembled as ordered and are normally shipped within 2-3 weeks.
 



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